Ordering an item from nautek.com.au Online Shop is “Easy As”.

All Products listed within Nautek Online Shop will be shipped from either Nautek or our suppliers warehouse. Most goods will be rated with a freight cost at the end of the order. In some circumstances the item may be “freight free” as it has the freight costed into the item.

For example: All die cast or plastic models will be dispatched from us or our suppliers’ warehouse. They will be insured and covered by registered mail for all orders.

Shipping Costs: Australia Post

How much will it cost to ship my order?

All Goods will be dispatched unless noted by Australia Post. Calculation of the freight is carried out  based on the items weight, size or both. nautek.com.au shop will send the dimension/ weight details to Australia Posts server which calculates the cost and then responds back to nautek shop advising you whilst you are online. Please choose wisely from the options within the Australia Post module as nautek.com.au or Nautek marine Services Pty Ltd or their suppliers will not be held responsible for any goods dispatched with incorrectly supplied address’s or fragile goods sent via normal mail methods etc. nautek.com.au and it suppliers reserve the right to change the dispatch method. However we shall make every effort to notify you of any additional shipping changes. There are also weight and size limits with Australia Post. Most items will be shipped Registered Mail unless otherwise advised. This will mean you will be required to sign for the goods when they arrive. If you miss the mail man, a card will be left in your mail box and you will have to go to advised post office where your parcel is. Don’t forget to take some ID and the card the postal service has left.

Shipping Costs: Allied Express Couriers

When an order is bigger than 20kg’s 1 meter in square size we may have to use a courier. In the event of having to use them you will need to be available to receive the goods. If you aren’t there the goods will go back to the courier company or their agents depot for redeliver. Be warned there may be a cost to redeliver so please ensure you are their to receipt your goods.

Backorders

nautek.com.au Online Shop or its suppliers will dispatch any back ordered or not in stock items when they are received into stock.

Future orders

If you order a new product from nautek.com.au Online Shop that is not in stock as marked on the website (pre-ordered item/s), Ourselves or our suppliers will ship the good/s to you when it arrives into store.

Payment Currency

What payment currency is used to pay for my order?

All transactions are settled in Australian Dollars ($AUD). If you are ordering from outside Australia, and your bank account or credit card is held in a different currency, you can still order by credit card – your currency will automatically be converted to Australian dollars when you complete the transaction. In some cases the goods will be a lot cheaper than a similar or the same as you will buy in your country.

The conversion rate varies from day to day with the current exchange rate. Many banks also charge a small currency conversion fee, contact your bank or credit card provider for details. All items listed in nautek.com.au Online Shop, are in Australian Dollars.

The final charge to your card is made in Australian dollars and the ultimate conversion rate is determined by your bank or credit provider. Therefore we are not able to take responsibility if the final amount charged to your card differs slightly from the listed prices.

GST Local Tax

Australian Resident Customers will be billed GST. Overseas customers will be invoiced excluding GST. Your log in details should be reflective of this to ensure correct taxation being applied to or exempted from an order. All prices listed in the shop are inclusive of 10% Australian GST Tax.

Order Processing

I have just placed an order with you. When will it ship out?

Provided that the items on your order are in stock. We and our suppliers will endeavour to ship the goods within 7 days. Whilst we and our suppliers will try to ensure we meet deadlines for Australia Post or a nominated freight company, circumstances may not always allow. Long weekends, public holidays will also affect pickup and deliveries. Nautek and their suppliers will endeavour to minimise the time frames involved. Likewise, Nautek will keep you informed of any delays etc by email update pertaining to your order.

It is nautek and their suppliers aim to ensure goods are dispatched promptly. If you are unsatisfied with ours or our suppliers service then we need to know. Please contact us info@nautek.com.au or go to our contact us page

Once you’ve placed an order with nautek.com.au Online Shop, you will receive an e-mail confirmation saying that we’ve received your purchase and this is acknowledgment of your order, payment and will be processing your order. You may receive a second e-mail notifying you that the order has been shipped advising the freight method and any particular details on the details ie: Registered Mail Details

Out-of-stock items are shipped when they become available.

Delivery Time

How soon can I expect to receive my order?

Provided the items in your order are in stock we or our suppliers will ship your order within 24-72 hours from receipt of an order during business hours and business days.

Domestic shipping (i.e. shipping to a domestic Australian address), generally takes 3-7 business days for delivery (up to 10 business days in some cases).

International shipping generally takes 5-10 business days for delivery (up to 15 business days in some cases).

Express Service shipping time is determined based on customer selection during the check-out process. A street address is required for Express Delivery (no PO boxes).

In rural and regional areas of Australia, delivery times for Express Parcel Services are in respect of delivery to the Post Office of the principal township in that area. Delivery to final destinations may take longer. If in doubt please check with your local Post Office.

The Suggested times will be indicated at the ordering area where you choose the Freight Option

Thanks for taking the time to read this option.

Return Goods Authorisation

We stand behind every product that is sold through Nautek Online Shop. Because we feel that we offer good quality products at what we believe is the best possible prices, Nautek and our suppliers inspect and pack all of our orders with care, We believe that you will be satisfied with your purchase/s. However, there are times when items are damaged, defective, or incorrectly shipped. If this is the case for you, we will gladly work with you to have them replaced or to simply rectify the issue.

Return Authorisation

Please contact us before returning any product. You will be emailed the information necessary for returning the merchandise. We cannot accept any returns without prior approval. Upon receipt of your returned merchandise, we will either exchange your item or issue a full credit in the amount of the original purchase price, “including the shipping or freight cost” where applicable. Shipping charges may be non-refundable. If the goods are shipped freight inclusive we may deduct the shipping price from the original purchase price.

Returns Policy:

1. We cannot accept any returns without prior approval. Please contact us via email or by phone quoting the same information.
2. Any defective, incorrect or damaged item must be returned within 15 days of receipt via Australia Post or by a nominated carrier. We will advise if you are to return it to us or our supplier. We or our supplier will gladly ship a replacement.
3. Any item you are not satisfied with if returned within 15 days of receipt and received in saleable condition, will be issued an exchange or a refund for the original purchase price less any freight costs only.In some circumstances a 15% restocking fee may apply, we don’t want to do it but may have to. We apologise if this has to happen.
4. Imprinted items may NOT be returned for replacement or refunded, unless the imprint or item is defective.
5. Computer software, videos, CDs, cassettes, DVDs or other media may only be returned for refunds if UNOPENED. If opened, they may be returned only for replacement with the same item. A refund will be at ours or the suppliers’ discretion.
6. Any return that does not comply with the above policy will be subject to a restocking fee, at ours or our suppliers’ discretion.
7. No Refund will be offered for any downloadable files

If you return an item to www.nautek.com.au or a supplier, please allow 1-3 weeks for your return to be received and processed. If you are expecting a return shipment, please allow 1-2 weeks for the new package to arrive.

With all the above conditions, we need to have guidelines to work to but we are flexible and will work in with you if the above has to be actioned.

If you need further assistance with a return, please e-mail us info@nautek.com.au,or call us on (03) 9580 9922

Legal Notice & Terms and Conditions

for use with

www.nautek.com.au

nautek.com.au is a web site managed by Infinity Concepts Pty Ltd ACN 75 606 690 993 (referred to nautek.com.au) to bring to the community of recreational and commercial boating as a whole in Australia a resource of related information, the ability to communicate and other value added services.

By using any or all aspects of the services provided on the website nautek.com.au, whether as a non-member, member or associate member you are considered to have accepted these terms of use.

To be read in conjunction with nautek Privacy Policy

Accuracy of information and limitation of liability

We have taken all reasonable care to ensure that the content of this site is correct, but all information is subject to change at any time without notice. nautek.com.au publishes all information in good faith.

As a user of this website you acknowledge that nautek.com.au cannot and has not checked the accuracy of all information provided by any service provider.

You should use your own judgement of the accuracy and completeness of any information, opinion, recommendation or other content accessed through this site.

nautek.com.au is not liable for any inconvenience caused or expense incurred by use of the information provided on this site.

To the maximum extent permitted by law nautek.com.au disclaims all liability for any errors, unauthorized access to your personal information or inaccuracies in information supplied by third parties. Under no circumstances willnautek.com.au be liable for direct, indirect, consequential or incidental damages, including but not limited to lost profits or savings or damages.

The inclusion of outside information provided on this site does not indicate that nautek.com.au endorses or recommends that provider.

Trademark names are used in an editorial context with no intent to infringe trademarks.

Posting Content Forums

You agree that you are solely responsible for the information, images and other material (Content) which you post or upload to this site (post) or transmit to another member using the nautek.com.au.

Any Content that you post to this site must only relate to you and no other person and must not contain information which will allow others to identify you (except for photographs of yourself), such as your true name, address, phone number, email address, ICQ number, MSN Contact and URL.

If you post Content to this site or transmit Content to another member using the nautek.com.au you agree that such Content will not

• Be offensive in nature or regarded as offensive in nature to the wider community such as obscene or sexually explicit images, offensive language or material which expresses or incites racism, bigotry, hatred or vilification, whether in respect of any individual, group, nationality or otherwise;
• Threaten, harass or abuse, or incite others to threaten, harass or abuse, members or other persons;
• Contravene any law or promote unlawful activities or otherwise provide information about unlawful activities;
• Contain information, images or other material which is defamatory, libelous or a breach of another person’s privacy;
• Involve the transmission of junk mail, chain letters or spamming;
• Promote the commercial activities of yourself or others including the offer or sale of any products or services or the promotion or offer of securities;
• Solicit funds from other members;
• Promote another web site or introduction service;
• Contain any virus or trojan horse or anything else which may cause any malfunction of or damage to this site, the Content of other members posted to this site or the software or equipment of nautek.com.au or other members.

Removal of Content

nautek.com.au may remove from this site or hide from public view any Content posted which, in the absolute discretion of nautek.com.au, is in breach of these Service Terms or may offend or breach the rights of other members or other persons or otherwise may hinder the efficient operation or use of the nautek.com.au.

Rights to use Content

By posting Content to this site you represent and agree that:

• Nautek.com.au is granted the right to use, copy, modify, incorporate in other works, disseminate and publish such Content for the purposes of the nautek.com.au; and
• Each other member may use and copy such content for personal purposes only.
• You own that Content;
• Any person outside of this web site should contact that author to seek approval and give acknowledgement in the usual manner

Member Communications

You acknowledge that

• It is difficult to verify that persons with whom you communicate online are in fact who they claim to be and that such people have a genuine purpose in communicating with you; and
• Communications made through the internet may not be secure,

and you agree that you will use care in communicating with others using the nautek.com.au particularly in relation to information, images and other material which you may wish to disclose in your communications.

If you receive correspondence from another member through the nautek.com.au, such correspondence should be treated as confidential and mustnot be disseminated or published without the prior consent of the person from whom the correspondence is received.

If another person who you have contacted using the nautek.com.au requests that you cease communication with them you must respect their wishes and cease communication with them.

Proprietary Rights in Site

The proprietary rights in this site and the information, images and material within it (other than Content posted by members) including the trademarks and business names of nautek.com.au and the copyright in the design and layout of this site, is owned by nautek.com.au, Except as expressly permitted by nautek, you must not copy, modify, disseminate, publish or otherwise purport to own or dispose of any such proprietary rights.

Security

Your nautek.com.au membership account should only be accessed by you. You should not provide your membership account or password details to others. Your members account should not be used as a communal access point.

Private Forums Web Pages

nautek.com.au provides interested groups and parties within this web site the facility to have their own private web pages and forum area/s. Should any person within these groups be found to have given out or allowed persons outside of their respective group unauthorised access to an area or areas via their login name and password. This person will be banned and access removed. Depending on the severity the originating IP address will also be banned.

It is expected that all members within these groups respect the privacy, articles, comments and any content of these areas.

Disputes Between Members

nautek.com.au accepts no responsibility for mediating or resolving disputes between members.

Linked websites

nautek.com.au contains links to other sites not affiliated with nautek.com.au. These sites have their own policies and practices about on-line privacy, and nautek.com.au cannot be responsible for the privacy practices or the content of these unaffiliated websites. Members should read the terms of use and privacy statements on linked web sites before using the services provided by them.

Linking to nautek.com.au

nautek.com.au welcomes any website that wishes to link to this site. All that is asked is that the webmaster of that site informs us by email click here

Advertising Policy

Advertisers assume all liability for all content of advertisements published. Advertisers agree to indemnify nautek.com.au, its officers, agents, directors and employees harmless from and against all actions, claims, damages, costs and expenses arising out of any claim in connection with their advertisement(s).

Copyright

The layout, design, copy and structure of the nautek.com.au site are subject to nautek.com.au copyright. Anyone who uses this copyright without authority may incur legal action and penalties.

Limited Liability

You agree that nautek.com.au entire liability to you in connection with any service provided by nautek.com.au shall be limited to any fees that have been collected by nautek.com.au

Warranties

To the maximum extent permitted by law nautek.com.au grants no warranties of any kind, express or implied, regarding the operation of this website or the information included on this site. All services and facilities are offered “as is”. Members use the nautek.com.au at their own risk.

Indemnity

You agree to release, defend, indemnify and hold harmless Infinity Concepts Pty Ltd & nautek.com.au and its contractors, agents, employees, offices, directors, shareholders and affiliates from and against any losses, damages or costs, including reasonable attorney’s fees, resulting from any claim, action, proceeding, suit or demand arising out of or related in any way to your account with nautek.com.au and/or your use of any services provided by nautek.com.au.

Disclaimer

nautek.com.au is not responsible for the content which members post to this site or transmit to other members. You acknowledge and agree that we cannot control the use by others of this site, Content posted on this site or the private communications of members using the nautek.com.au nor can we verify the accuracy of Content which has been posted on this Site or transmitted to you as a result of use of the nautek.com.au by others.

While nautek.com.au reserves the right to monitor Content posted on the site, it has no obligation to do so nor does it have any obligation to ensure that members comply with these Service Terms or to review any communication between members utilizing the nautek.com.au. nautek at its discretion may co-opt other parties to administer particular areas in this web site and as such includes them in its terms and conditions

To the fullest extent permitted by law, nautek.com.au will not be responsible or liable for:

• Any loss or other damage including but not limited to incidental, indirect, consequential, special or other damage suffered or incurred by a person using this site or the nautek.com.au or
• The acts or omissions of members or other users of this site including in the case of other members, the breach of these Service Terms; or
• Any error or interruption in the provision of, or the failure of the nautek.com.au,
• And you waive all claims and rights which you may otherwise have had arising out of such matters.

Editorial Policy

nautek.com.au editors review all sites to which we provide links, however we do not accept any responsibility for the content of websites listed. It is the nature of the Internet that sites may change quickly and without notice.

Privacy Terms

Please see our Privacy Policy for the manner in which we gather use and update personal information concerning our members:

Term

If you become a nautek.com.au member your membership will continue until the earlier of:

• You notifying us that you wish to cease membership of nautek.com.au and
• The date we notify to you (determined in our absolute discretion and with or without cause) as the date on which your membership of nautek.com.au will cease pursuant to these Service Terms.

If you breach any of these Service Terms then we may at any time and without prior notice:

• Suspend or terminate your membership, in such case you will not be entitled to a refund of any unused membership fees; and/or
• Remove from this site or hide from public view any Content posted by you which fails to comply with these Service Terms.

nautek.com.au will not be liable to you for the termination or suspension of your membership or if it removes from this site or hides from public view any Content which you post on this site and you waive all claims and rights which you may otherwise have had arising out of such action.

Variation

nautek.com.au may vary these Service Terms by posting on this site notice of the variation in these Service Terms and such variation will take effect on the date 7 days (or such other period specified by nautek.com.au in the notice) after such notice is posted on this site. Members are responsible for reading and keeping themselves up to date in relation to any changes to these Service Terms posted on this site. nautek.com.au may also:

• Alter, suspend or discontinue the nautek.com.au or any aspect or feature of them; or
• Restrict a member’s access to or use of the nautek.com.au or any aspect or feature of the nautek.com.au, at any time and without any liability to you.

Accountability and complaints handling

If you wish to make a complaint to nautek.com.au about a possible breach of privacy, the complaint should be in writing and clearly set out the nature of the complaint. The complaint should be addressed to The Privacy Compliance Officer (see contact details below).

Individuals inquiring about their rights and remedies for breaches of privacy can access detailed information at the Australian Privacy Commissioner’s website, www.privacy.gov.au.

Communication with you

We may at times need to communicate with you regarding nautek.com.au or your use of the website. In such case we will communicate with you through the email address you have provided to us. You should keep your email address up to date at all times. In the registration details you have also been asked to provide a mobile phone contact number. This also will be used to contact you in the event of an email address being non contactable.

How to contact us

If you have any questions about the nautek.com.au Privacy Policy, our privacy practices or your personal information dealings with nautek.com.au, you can send an email to

info@ nautek.com .au

or write to:

The Privacy Compliance Officer

Infinity Concepts Pty Ltd

nautek.com.au

9/2 Indian Dr, Keysborough, VIC, 3173, Australia

Governing Law

These Service Terms are governed by the laws of the Federal, State and Territories of Australia.